Customer Service

ALL OEM Car Parts - Customer Service

All OEM Car Parts - Shipping Policy
Free Shipping Offer
Orders over $50.00 to the continental US only. Shipping time will take approximately 5-7 business days. Alaska and Hawaii cannot be shipped by this method.

Overnight and 2-Day Shipping:
Please note that all air shipping carriers reserve the right to extend delivery time by 24 hours to residential deliveries. All air orders must be submitted by 3pm EST to ship the same day.

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Customer Service:
We'd like to hear from you! For questions, comments and suggestions regarding our products or services, feel free to send a message through the following form. Full Name Email Department Order and Part # Message
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All OEM Car Parts - Returns Policy

Automotive Part and accessory returns that are returned for a credit will be subject to a 20% restocking fee. Customers have 21 days to return a part. Special-order products are NOT returnable for any reason. Electrical parts are not returnable if plugged in or unsealed. Service manuals are not returnable. No Returns will be accepted without a return authorization number. Shipping charges are not refundable. We are not responsible for any labor costs, which occur as the result of the installation of wrong or defective parts. To return your parts please: email shipping@alloemcarparts.com your order number, name, email address, parts you would like to return and the reason you want to return them. Credits for returned items usually take 4 weeks after we receive the part.

All OEM Car Parts - Shipping Policy

Performance Order Shipping - All performance parts are shipped using Ground service only. Expected delivery time for performance orders are 5-7 business days. All performance orders ship within 24 hours. Overnight and 2-day options are not available for performance orders.

Truck Freight Shipping - Truck freight applies to any oversize item that cannot be shipped via Fed Ex. In the event that your item is deemed oversized, we will contact you via e-mail with an approximate shipping estimate.